UMBH and Member Satisfaction

UMBH is committed to providing excellent customer care and service. Member satisfaction is very important to us. The goal of UMBH is to improve member satisfaction, whenever an opportunity is identified, and to take action when members have concerns. To find out how well members think we are doing, we use a satisfaction survey. This survey asks questions about satisfaction in a variety of areas. The annual satisfaction survey helps us improve the quality of our care and services. Complaints are another way UMBH learns about ways to improve. We take complaints very seriously. Member complaints are thoroughly investigated so that issues of dissatisfaction can be promptly resolved.

To help provide members with quality service, UMBH will keep looking at member complaints and resolve them as soon as possible and in the best way possible. We will also use the information about complaints to improve our services.

If you would like more information about complaints and appeals or member satisfaction in general, please call UMBH at 1-800-294-8642.